FAQs
PARKING
Ample on-site paved and well-lit parking lots are provided free of charge with ADA-accessible parking spots. Any vehicle occupying an ADA parking space MUST display a placard and/or have a specially-designated license plate. An on-grade area provides convenient drop-off services steps from the lobby doors.
TICKETING POLICIES
Ticket orders must be paid in full by cash, check, or credit card. No tickets may be reserved or held for payment at a later date.
No refunds or exchanges are permitted on ticket purchases.
Service fees will be assessed on each ticket sold based on the initial ticket price.
A $1 facility fee may be added on each ticket sold.
Tickets can be:
Picked up at Will Call (box office). This option must be designated when the order is placed.
Print at Home Ticket
Sent to and stored on your mobile device
WHEN YOU ARRIVE
To safeguard your purchase and to provide for accurate event accounting, digital ticket scanning is utilized which ensures each ticket is valid. Your tickets will be scanned by an usher upon entering the main seating area. Please have your tickets out and ready to be scanned. This provides for contactless and efficient entry into the theater.
WHEELCHAIR ACCESSIBILITY
The main floor level seats, as well as all restrooms, are handicapped accessible. Expanded wheelchair seating is available throughout the orchestra level. Please make any accessibility needs you may have known at time of ticket purchase so we can provide the best accommodations.
HEARING ENHANCEMENT SYSTEM
The Southern Door Community Auditorium is equipped with an FM frequency assisted hearing system that provides an in-ear earbud with a direct house audio feed. This device must be requested in advance by emailing boxoffice@sdauditorium.org. A driver’s license or valid state ID will be held until the device is returned at the performance’s conclusion.
CAMERAS AND RECORDING
Contract agreements with the artists generally prohibit the use of cameras, camcorders and other recording devices during a performance, unless special permission is obtained. For performers’ safety and as a courtesy to performers and patrons, flash photography is strictly prohibited. SDCA staff reserves the right to confiscate any devices and/or escort patrons from the performance – with no refund – that capture any audio and/or visual elements of the show.
CELL PHONES & OTHER DISTRACTIONS
Cell phones should not be used during performances. SDCA staff reserves the right to ask any attendee to step out of the performance. Ticket buyers and performers want to enjoy shows that are free of noise and distraction. The venue reserves the right to ask anyone to leave if their behavior is disruptive to others. Refunds will not be given if any of the above conditions have been met.
LATECOMERS
To ensure a distraction-free performance for both the artists and the audience, latecomers will be seated at the discretion of our volunteer ushers during a suitable pause in the performance. Reserved seating selection is not guaranteed for those who arrive after a performance begins.
CHILDREN
Family entertainment is a priority, but not all shows are appropriate for all ages. When events are considered to appeal primarily to an adult audience, SDCA discourages attendance by children. Fire Code requires all audience members (even those of lap-sitting size) to have a ticket.
DELAYS
Although every attempt is made to begin on time, the SDCA reserves the right to delay the start of an event in order to respond to technical, weather, or other unforeseen situations.
CANCELLED OR RESCHEDULED PERFORMANCES
Performance dates, times, and programs are subject to change. In the event of a cancelled performance, the SDCA will make every attempt to contact all ticket holders via email only and social media channels. Announcements may also be distributed to local radio and TV stations. A rescheduled or comparable performance may be offered; however, refunds will be available to patrons who cannot take advantage of a substituted event. Because events may reschedule, dates and programs are subject to change.
WEATHER-RELATED CANCELLATIONS
SDCA events are only canceled if performers cannot make it due to weather. No refunds will be issued to audience members who cannot attend a presented performance.
ALCOHOL AND SMOKING
Alcohol, as well as the use of tobacco products, including e-cigs and vaping devices, is prohibited on the grounds due to the venue being connected to the Southern Door County School District.
FIREARMS & WEAPONS
The carrying of firearms or other weapons within the SDCA or on the grounds of Southern Door County Schools is strictly prohibited.
LOST ITEMS
Contact the Southern Door District Office at 920-825-7311, or email the Box Office at boxoffice@sdauditorium.org, to inquire about items that may have been lost in the auditorium.